FAQ & Help

Add your favorite items to the shopping cart and proceed to checkout. Once we have received your order, you will receive an order confirmation by email.

If you change your mind or would like to add something, please email us as soon as possible at info@rebecca-berlin.de. As long as your order has not been shipped yet, we will gladly try to make changes possible. Once the goods are on their way, changes/cancellations are usually no longer possible.

Please check your spam/junk folder first. If it's not there, you may have made a typo in your email address. Please send us a quick email at info@rebecca-berlin.de (preferably with your name and approximate time of order) – we'll help you immediately.

Yes, you can specify a different delivery address at checkout (e.g. office or gift address). Please check the information carefully to ensure your delivery arrives safely.

You will receive all order information by email. If you need an invoice, please contact us at info@rebecca-berlin.de.

We currently deliver to Austria, Belgium, France, Germany, Luxembourg, and the Netherlands.

Other countries are not currently served – if you would like a delivery to another country, please contact us at iinfo@rebecca-berlin.de. We will review your request, but cannot guarantee a delivery.

Germany: Standard shipping €4.90 | Free for orders over €300

Belgium, France, Luxembourg, Netherlands, Austria: Flat rate shipping €14.90

Find more details in our Shipping Policy.

We ship with DHL.

The estimated delivery time will be shown to you at checkout and/or in the shipping confirmation. Please note that in exceptional cases (e.g. high shipping volume, public holidays) there may be delays.

Please check whether the delivery address is complete and correct. If a shipment is returned to us due to failed delivery, please contact us – we will quickly find a solution: info@rebecca-berlin.de.

You have the right to cancel your order within 14 days without giving any reason. You can find the details in our cancellation policy.

Please inform us in advance by email to info@rebecca-berlin.de with your order number and the items you wish to return. We will then provide you with further instructions on how to return the items.

Return address:
Rebecca Zehden Mode & Handel e.K.
Alte Schönhauser Straße 41
10119 Berlin
Germany

Please note: You bear the direct costs of the return. We recommend returning the goods as an insured parcel with tracking.

Please return items unworn, unused, and with tags attached. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Once your return has been received and inspected, we will refund the amount using the original payment method. Please note that it may take several business days for the transaction to be processed, depending on the payment provider/bank.

A direct exchange is not currently guaranteed. If you would like a different size or item, the quickest way is usually: register a return and reorder the desired item. If you are unsure, we would be happy to advise you in advance: info@rebecca-berlin.de.

The following payment methods are available to you at checkout:

• Shopify Payments
• PayPal

Payment will be processed and confirmed during the ordering process according to the payment method you selected.

Please check your entries first and try again if necessary. If it still doesn't work, feel free to write to us with a short screenshot (if possible) and your name at info@rebecca-berlin.de – we will help you quickly.

You will receive all order information by email. If you require an invoice, please contact us at info@rebecca-berlin.de.

On the product pages, you will find information on cut and fit. If you are between two sizes or have questions about the fit, write to us at info@rebecca-berlin.de or call us: +49 30 34620778.

We are happy to advise you by phone Monday to Saturday from 12–6 pm.

This can vary depending on the designer and material. We would be happy to provide you with an estimate based on our experience and the available product information. Contact us with the link to the item: info@rebecca-berlin.de or by phone +49 30 34620778 (Mon–Sat, 12–6 pm).

Yes. If you're looking for an outfit for an occasion (office, event, travel, everyday), just tell us what you're shopping for and what you already love in your wardrobe. We'll be happy to make suggestions – including suitable combinations.

Email us at info@rebecca-berlin.de or call us: +49 30 34620778 (Mon–Sat, 12–6 pm).

Yes, colors may vary slightly depending on the display. We describe materials and surfaces as accurately as possible. If you are unsure about a color, please contact us – by email or phone.

Yes, you can also try on our pieces at our store in Berlin. For a relaxed shopping experience, you can write or call us in advance to let us know which items you are interested in – then we will see what we can set aside for you.

Fastest by email: info@rebecca-berlin.de (please include your order number, if available).

You can reach us by phone at +49 30 34620778, Monday to Saturday from 12–6 PM.

• Shipping & Delivery: Shipping Policy
• Revocation / Returns: Right of Withdrawal

• Terms and Conditions: Terms and Conditions
• Privacy Policy: Privacy Policy
• Legal Notice: Legal Notice

Ideally: Order number, name and a brief description of the issue (item/size/fit, delivery or return). This way, we can help you as quickly as possible.