Rebecca Berlin Service

FAQ & Help

Find quick answers here. Still have a question? Send us a message – we’re happy to help personally.

1) Orders

Everything about your order – from your shopping cart to order confirmation. And if you want to change anything: just write to us, and we'll immediately see what's possible.

How do I order in the online shop?

Add your favorite items to the shopping cart and proceed to checkout. Once we have received your order, you will receive an order confirmation by email.

Can I change or cancel my order?

If you change your mind or would like to add something, please email us as soon as possible at info@rebecca-berlin.de. As long as your order has not been shipped yet, we will gladly try to make changes possible. Once the goods are on their way, changes/cancellations are usually no longer possible.

I haven't received an order confirmation – what can I do?

Please check your spam/junk folder first. If it's not there, you may have made a typo in your email address. Please send us a quick email at info@rebecca-berlin.de (preferably with your name and approximate time of order) – we'll help you immediately.

Can I have it delivered to a different address?

Yes, you can specify a different delivery address at checkout (e.g. office or gift address). Please check the information carefully to ensure your delivery arrives safely.

Do I get an invoice?

You will receive all order information by email. If you need an invoice, please contact us at info@rebecca-berlin.de.

2) Shipping & Delivery

Where we deliver, shipping costs and delivery information – all at a glance.

Where do you deliver?

We currently deliver to Austria, Belgium, France, Germany, Luxembourg, and the Netherlands.

Other countries are not currently served – if you would like a delivery to another country, please contact us at info@rebecca-berlin.de. We will review your request, but cannot guarantee a delivery.

How much is shipping?

Germany: Standard shipping €4.90 | Free on orders of €300 or more

Belgium, France, Luxembourg, Netherlands, Austria: Flat rate shipping €14.90

Find more details in our Shipping Policy.

Which carrier do you ship with?

We ship with DHL.

How long does shipping take?

The estimated delivery time will be shown to you at checkout and/or in the shipping confirmation. Please note that in exceptional cases (e.g. high shipping volume, public holidays) there may be delays.

What if my package couldn't be delivered?

Please check whether the delivery address is complete and correct. If a shipment is returned to us due to failed delivery, please contact us – we will quickly find a solution: info@rebecca-berlin.de.

3. Returns & Cancellation

Here you will find the most important information on cancellation, returns and refunds – clear and straightforward.

How long do I have to withdraw?

You have the right to cancel your order within 14 days without giving any reason. You can find the details in our cancellation policy.

How do I register a return?

Please inform us in advance by email to info@rebecca-berlin.de with your order number and the items you wish to return. We will then provide you with further instructions on how to return the items.

Where do I send the return?

Return address:
Rebecca Zehden Mode & Handel e.K.
Alte Schönhauser Straße 41
10119 Berlin
Germany

Who bears the cost of return shipping?

Please note: You bear the direct costs of the return. We recommend returning the goods as an insured parcel with tracking.

In what condition must items be returned?

Please return items unworn, unused, and with tags attached. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

When will I receive my refund?

Once your return has been received and inspected, we will refund the amount using the original payment method. Please note that it may take several business days for the transaction to be processed, depending on the payment provider/bank.

What about exchanges?

A direct exchange is not currently guaranteed. If you would like a different size or item, the quickest way is usually: register a return and reorder the desired item. If you are unsure, we would be happy to advise you in advance: info@rebecca-berlin.de.

4. Payment

Secure & uncomplicated payment – here you will find the most important information about our payment methods.

What payment methods do you offer?

The following payment methods are available to you at checkout:

  • Shopify Payments
  • PayPal

When will my payment be charged?

Payment will be processed and confirmed during the ordering process according to the payment method you selected.

I'm getting an error message when trying to pay – what can I do?

Please check your entries first and try again if necessary. If it still doesn't work, feel free to write to us with a screenshot (if possible) and your name at info@rebecca-berlin.de – we will help you quickly.

Can I get an invoice?

You will receive all order information by email. If you require an invoice, please contact us at info@rebecca-berlin.de.

5. Product & Sizing Advice

Are you unsure about the size, fit, or styling? We're happy to help you personally – quickly and honestly.

How do I find the right size?

On the product pages, you will find information on cut and fit. If you are between two sizes or have questions about the fit, write to us at info@rebecca-berlin.de or call us: +49 30 34620780.

We are happy to advise you by phone Monday to Saturday from 12 noon–6 pm.

Does this item run small, true to size or large?

This can vary depending on the designer and material. We’re happy to advise on fit based on our experience and the available product information. Contact us with the link to the item: info@rebecca-berlin.de or by phone +49 30 34620780 (Mon–Sat, 12 noon–6 pm).

Can I get styling advice?

Yes. If you're looking for an outfit for an occasion (office, event, travel, everyday), just tell us what you're shopping for and what you already love in your wardrobe. We'll be happy to make suggestions – including suitable combinations.

Email us at info@rebecca-berlin.de or call us: +49 30 34620780 (Mon–Sat, 12 noon–6 pm).

The color looks different on my screen – is that normal?

Yes, colors may vary slightly depending on the display. We describe materials and surfaces as accurately as possible. If you are unsure about a color, please contact us – by email or phone.

Can I try on items in the store?

Yes, you can also try on our pieces at our store in Berlin. For a relaxed shopping experience, you can write or call us in advance to let us know which items you are interested in – then we will see what we can set aside for you.

6. Contact & Legal

Sometimes the quickest solution is a quick phone call – and all legal information can be found transparently linked on our website.

What's the quickest way to reach you?

Fastest by email: info@rebecca-berlin.de (please include your order number, if available).

You can reach us by phone at +49 30 34620780, Monday to Saturday from 12 noon–6 pm.

Where can I find your shipping and returns information?

Where can I find the Terms and Conditions, Privacy Policy & Legal Notice?

I have a question about my order – what information should I include?

Ideally: Order number, name and a brief description of the issue (item/size/fit, delivery or return). This way, we can help you as quickly as possible.